Warranty + Returns
1. Consumer Guarantees
Our returns and refund policy aligns with the Australian Consumer Law (ACL), which provides you with certain guarantees regarding the quality, fitness for purpose, and description of our products. These guarantees cannot be excluded or limited.
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2. Returns
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2.1 Eligibility Criteria
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You are entitled to a refund or replacement if the product you purchased:
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Has a major fault.
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Is significantly different from the description.
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Is not fit for its intended purpose.
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2.2 Timeframe
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You have a statutory right to return a product within a reasonable time after purchase. This timeframe may vary depending on the nature of the goods.
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2.3 How to Initiate a Return
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To initiate a return, please contact our customer service team at [customer.service@atomicapparel.com.au] with your order number, details of the issue, and any supporting evidence such as photographs. We will provide you with further instructions and a return shipping address.
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2.4 Return Shipping
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We will cover the cost of return shipping for items with major faults or that are significantly different from the description. For other returns, customers are responsible for the return shipping costs.
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3. Refunds
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3.1 Refund Process
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Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
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3.2 Late or Missing Refunds
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If you haven't received a refund as expected, please check your bank account, or contact your credit card company. If the issue persists, please contact us at [customer.service@atomicapparel.com.au].
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4. Exchanges
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We do not offer direct exchanges. If you need a different item, size, or colour, please initiate a return, and place a new order.
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5. Contact Information
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If you have any questions about our Returns and Refund Policy, please contact us at [info@n2sports.com.au].
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6. Additional Information
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This policy is in accordance with the Australian Consumer Law. Your rights under this policy are additional to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.